Technical Support

Bicester
18,000 to 20,000 - Permanent Position
Commercial/Office Division

We currently have a fantastic opportunity for a technically minded individual looking for a Technical Support role within an expanding and tremendously successful company.

Your duties will include:
Supporting customers with technical enquiries
Handling complaints
Troubleshooting
Escalating to engineer's when necessary
Taking anywhere between 30/40 calls a day
Logging the complaints onto the system

The requirements for the role include:
The ideal candidate will have some IT training/knowledge or even be an IT graduate
Good knowledge of Networking and Command CMD
A knowledge of MAC would be useful
Excellent customer service skills
Articulate and diplomatic
Able to handle pressure and multi-task
An exceptional command of the English language both written and spoken

The Technical Support role is paying a salary of 18-20,000 dependant on experience. Package includes 20 Days Holiday, Pension, Childcare Vouchers and Incentives. You will be working shifts 08:00 to 16:00 or 10:00 to 18:00 on a rotation plus some weekends.

This is an unrivalled opportunity to join a young but thriving company. Please apply now if you would like to learn more.

K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

Call or Email Jane
01869 247799
jmorris@k2recruitment.co.uk

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