Technical Support Engineer

Banbury
28,000-32,000 - Permanent Position
Commercial/Office Division

A fantastic opportunity for a Technical Support Engineer has arisen within a niche software solutions and services company. They are looking for an experienced, proactive and vibrant individual to complement their existing team on a permanent basis. Hours are Monday to Friday 8.30-5pm and in addition to your salary of between 28,000 to 32,000 (dependent on experience), you will receive a competitive benefits package to include 25 days paid holiday plus Bank Holidays, contributory pension scheme, free parking, company pool car & full expenses paid for any travel and any onsite parking.

Duties:

First line of support and customer care to include case logging, resolution and troubleshooting in a timely manner
Assist with the delivery of implementation projects
Responsible for escalating issues to relevant parties and where needed attend on-site projects.
Administrative functions e.g. monthly statistics and technical documentation
Training of customers and internal staff
To assist in the maintenance of hardware inventory and organise any purchases the business requires
Occasional overnight stays

Requirements for this role:

Educated to a Technical level standard in computer related subject
Excellent working knowledge of MS Windows including MS Office
Experience supporting a windows environment: MS Office, Internet Explorer & Windows 8 and 10 desktops
Knowledge of Windows Server technology RDP, IIS configuration, server roles and features
Knowledge of administering SQL Server database technologies (SQL Server 2012-2017) running pre-defined queries, backup and restore processes
High level of technical and written literacy
Excellent communication and interpersonal skills
It would be desirable if you have an understanding of software development cycle, software workflow solutions, Virtualisation using Hyper V or MS Azure configuration and setup abilities
Full driving licence
.
K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

Call or Email Jane
01869 247799
jmorris@k2recruitment.co.uk

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