Customer Service Coordinator

Upper Heyford
£18,000-£19,000 - Permanent Position
Commercial/Office Division

A fabulous opportunity to work within a multinational organisation as a Customer Service Coordinator has arisen in Upper Heyford near Bicester. If you want to work for an employer who promotes from within, upholds a fabulous team working environment.
As a customer service team member, you will be responsible for ensuring that all customers (both internal and external) have their expectation met and exceeded in line with the agreed Service Level Agreements.
Day to day responsibilities will include:
• Answering internal and external customer enquiries professionally and effectively
• Liaising with internal departments to ensure time efficient delivery to customer
• Maintaining open communication with customers regarding expected delivery schedule and dealing with any late or rescheduled delivery arrangements
• Dealing with any ad hoc queries that may arise including customer complaints
• Maintain and update in house database with relevant information required
As a Customer Service Coordinator, you must:
• Possess excellent verbal and written communication skills
• Understand the necessity to provide an excellent customer experience to everyone you deal with
• Have excellent attention to detail and accuracy
• Be a competent user of Microsoft packages and have the ability to pick up bespoke internal systems
• Ideally have a background within a customer service-based role
This is a great opportunity to join a large team within a company who offer some great benefits to include: 20 days plus bank holidays, company pension scheme, free onsite parking.
Hours of work are 9.00am to 5.30pm Monday to Friday. You must have your own transport due to the location of this role.
Please don’t miss this opportunity, call or email today to apply.
K2 are acting as an employment agency in relation to this vacancy

Call or Email Jane
01869 247799

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