Telemarketing

Milton Keynes
25,000-30,000 - Permanent Position
Commercial/Office Division

An exciting opportunity for an experienced Telemarketer to work for an innovative company who deliver an exceptional service to its clients. Working as part of a team you will be working as part of a driven, motivated and busy team to ensure the smooth running of the department and to achieve set KPIs. This is an exciting opportunity for the someone looking for a new challenge or to develop their career.

The role will involve:
Prospecting and networking customers and stakeholders to move projects through the marketing and sales pipeline and network to identify new leads
Answer all customer email inquiries promptly to resolve or escalate any complaint or issue while maintaining customer satisfaction
Support sales staff by completing and processing orders and other staff informed of any issues with delivery
Live and breathe the CRM system, run reports and offer areas for improvement/streamlining.
Monitor month-end goals, achieve KPIs and assist and share innovative lead generating ideas
Book appointments, arrange CPD events for marketing team.
Establish active communication and engagement with all other departments to help out where necessary
Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request
Answer all emails effectively, efficiently, professionally and within the agreed timeframe
Arrange for samples to be sent out and ensure their arrival
Maintain a cheerful attitude while addressing customer or sales team needs
Make outgoing telemarketing and tele-sales calls to leads identified through the marketing pipeline
Make quote follow up and project chasing calls
Candidates must:
Have 5 GSCEs or the equivalent including Mathematics and English
Have a background in a Sales Support, Telemarketing, Customer Service or Sales Administration Role
Be experienced and track record of using CRM essential
Have experience with Barbour ABI and lead generation essential
Be smart, resourceful and Driven to execute and deliver

The salary for this role is 25,000- 30,000 depending on experience. Hours of work are Monday to Friday 7am to 5pm.

K2 Recruitment are acting as an Employment Agency in relation to this vacancy.

Call or Email Cindy
01869 247799
cjohnson@k2recruitment.co.uk

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