Customer Service Desk Operator

Near Bicester
£26,000 per annum  - Permanent Position
Commercial/Office Division

The Customer Service Desk operates a Jira based customer service tool called Komodo which offers customers a dynamic and flexible approach to raising tickets with the Customer Service Desk and our client is seeking driven, hardworking and dedicated individuals who would like to play a part in this high- profile role.

This exciting role will consist of a team of 14 employees and the role will be of a very fast pace. Operators will provide support to customers on Operations/Exercises across the UK and worldwide 24/7, 365 days a year. A full training package will be provided for all successful applicants. The role is offering £26,000 per annum plus a 20% shift allowance when covering rotational shifts for the team.

RESPONSIBILITIES INCLUDE:
• Receive, record and resolve customer queries by telephone/via Komodo
• Log all calls appropriately to ensure all customer interaction is recorded on the ticket
• Provide the reference number to each individual case raised
• When applicable, refer tickets unresolvable at Tier 1, to a Tier 2 agent
• Communicate all responses back to the Customer within 24 hours where possible
• Answer all Customer calls within 2 minutes
• Any other duties assigned by your Manager
• Be fully flexible in covering shifts.

Hours of work will be: (40 hours p/w)

Shifts will cover Monday - Sunday (including Public and Bank Holidays) this can be either 8 hour shifts between Monday to Friday or to cover team annual leave/sickness on a rotational basis between Monday - Sunday (10 hour shifts).

Shifts can be as below:
08:00 - 16:30 (Monday - Fridays)
07:30 - 18:00, 13:30 - 00:00, or 22:00 - 08:30 (Monday - Sunday: rotational shift cover)

Our client prides themselves on offering meaningful and engaging careers, a collaborative culture, and support for their employee’s career goals, all while nurturing a healthy work-life balance.
They provide an employment package that attracts, develops and retains only the best in talent.
This includes:
• Contributory Pension Scheme
• 33 days Annual Leave (including public and privilege holidays)

• Access to Flexible benefits (including life assurance, health schemes, childcare vouchers and cycle to work scheme)

You must be eligible for a baseline Security Clearance.

K2 Recruitment is acting as an employment agency in relation to this vacancy.

Call or Email Hayleigh
01869 247799
hayleigh.ash@k2recruitment.co.uk

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