Aftercare Administrator

Between Aylesbury and Bicester
24,000 per annum - Permanent Position
Commercial/Office Division

Our client between Bicester and Aylesbury are looking for an Aftercare Administrator to join their team. Working for a creative company and looking after the aftersales you will be dealing with warranty claims, enquiries and any issues that may arise.

Working hours will be 09:00-17:00 Monday to Friday, offering hybrid working 2 days per week following a successful probation.

Duties of the role:
Provide excellent customer service.
Address queries with customers relating to warranty.
Resolve issues within a timely manner.
Identify and propose solutions to resolve customer and internal queries.
Communicate and liaise with on-site teams.
Manage the shared inbox, uploading issues and queries to the relevant portal and logging all correspondence.
Confirm appointments and prepare paperwork for on-site technicians.
Coordinate logistics.
Conduct courtesy calls to customers after visits and collect feedback.

You must:
Have strong customer service skills.
Prioritise your duties efficiently and manage workloads.
Demonstrate excellent computer skills and be able to input on excel and use google drive.
Communicate effectively in both written and verbal forms.
Show good attention to detail.
Be good at problem solving and managing issues and queries.

Experience within logistics administration would be advantageous but is not essential.

Offering 24,000 per annum and a great benefits package, this is a busy role for you to utilise your customer service skills.

K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

Call or Email Hayleigh
01869 247799

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